If you are thinking about visiting a big box home-improvement store, let us say for an example, the Lowe’s at 24500 Miles Road in Bedford Heights, Ohio, and you are, again let us say for an example, third in line at the checkout in the garden center, you might expect a speedy checkout, would you not? Especially as it is posted right there above the register “For your convenience, if there are more than three people in line we will open another register.”
You would think so. But if you are at the Lowe’s at 24500 Miles Road in Bedford Heights, Ohio, you would be oh so painfully wrong.
This is because, at the Lowe’s at 24500 Miles Road in Bedford Heights, Ohio, this one here:
If it is this Lowe’s you are at, in the gardening center with only three bags of potting soil, the sign is a lie. At that Lowe’s at 24500 Miles Road in Bedford Heights, Ohio, you will watch the cashier ring up the first person’s order three separate times, stymied by the lack of a UPC sticker on a plastic pot. You will watch him call for help several times as the line behind you grows. You will watch Lowe’s employees wander by on inscrutable missions that do not involve manning another register. No the cashier here is very much alone. He eventually wanders off to do a price check all by himself.
After about fifteen minutes of this, customer one has been rung out.
Do I even need to tell you of the travesty that was customer #2? I think not.
4 Comments
michelle · May 5, 2009 at 10:08 am
EVERY time we shop there we have a HORRIBLE customer service experience. Partly, I’m sure, due to it’s location. Maybe we should STOP shopping there and drive the 5 minutes further to the Home Depot in Macedonia. Macedonia rocks – it has Tractor Supply, Home Depot and WalMart, ALL with better customer service – do you need anything else???
Steve Buchheit · May 5, 2009 at 12:53 pm
The must have opened a Self-Checkout line in the main store. 🙂
At least Home Depot finally got the hint that I don’t want to use those self-checkout lines because I never have any success with them. I always need the person manning all six lanes to check or verify something. So now there are a few other lines open that have real people (who don’t have a problem scanning any of my items) and I don’t have to consider getting a chainsaw out and remodeling their store front.
Michael Cummings · May 5, 2009 at 3:25 pm
But…how does this really make you feel? And which Lowe* was that again?
🙂
Genrewonk » And how to do customer service right · June 12, 2009 at 7:56 am
[…] my post eviscerating Lowe’s (In particular, the Lowe’s at 24500 Miles Road in Bedford Heights) I thought it might be a […]
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