One thing that eludes Statists of all stripes is the fact that the more discretion the State has to act, the more prone it is to manifest the baser aspects of human nature.  When the State is free to act as it will, it becomes as petty, vindictive, stupid and arbitrary as its constituent bureaucrats.  It becomes a question not of following laws and regulations, but who you happen to annoy.  And just because you’ve only heard this once or twice doesn’t mean it’s an isolated incident.  Since the State’s agents wield a great deal of power because of intimidation it stands tor reason that there are many more abuses than people actually report simply because few people are willing to piss these people off.